If you receive an item in the wrong size, you can request an exchange within 5 days of receiving it.
Shipping costs for the return and the re-delivery are the responsibility of the customer.
No Refunds for Change of Mind:
We do not offer refunds for change-of-mind purchases (“buyers’ remorse”).
We provide detailed product descriptions, specifications, and photographs to help you make an informed decision.
Crafted by Hand with Precision and Care:
Because every crocodile product is handcrafted from genuine, natural materials, no two items are identical. Expect small variations in colour, texture, and pattern that highlight the authenticity of your purchase.
Faulty Items:
If you receive a faulty item, please contact us within 3 days of delivery to arrange an exchange or re-delivery.
We aim to ensure customer satisfaction, so for defective goods, we will facilitate either a re-delivery or an exchange.
When contacting us, please provide: your order number, a description of the issue (wrong size or fault), and any relevant photos (in the case of a faulty product).
Conditions for Returned Items:
Items must be in their original condition, unused, and with all packaging intact.
For exchanges, items must be returned in the same condition as received (unworn, undamaged).
Australian Consumer Law:
This policy is in addition to (and does not override) your rights under the Australian Consumer Law regarding faulty goods.
Shipping Address for Returns:
We will provide you with return instructions once your return request is approved.
